Effective date: 01/01/2023
Last updated: 30/12/2025
Awesomehost Limited (“Awesomehost”, “we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit www.awesomehost.net, use our services, communicate with us, or interact with our platforms.
We aim to comply with applicable data protection laws, including the Kenya Data Protection Act, 2019 and, where relevant (e.g., South Africa–based clients/processing), the Protection of Personal Information Act (POPIA).
1. Who We Are
Company name: Awesomehost Limited
Website: www.awesomehost.net
General email: info@awesomehost.net
Support email: support@awesomehost.net
Phone/WhatsApp: +254700114488
Physical address: I & A Centre, Regent Court, Argwinks Kodhek Road, Nairobi, Kenya
2. Scope of This Policy
This policy applies to personal information we process about:
Visitors to our website and online platforms
Clients and prospective clients
Client representatives (e.g., staff managing an account)
Suppliers, partners, and service providers (where applicable)
3. Personal Information We Collect
We may collect personal information directly from you, automatically through your use of our platforms, or from third parties (where lawful).
A) Information you provide
Full name, company name, job title (where applicable)
Email address, phone number, physical/billing address
Account login details (username, password in encrypted form)
Billing information (invoices, payment references, proof of payment)
Support requests and communications (tickets, emails, calls, chat logs)
Information related to domains, websites, and services you purchase (e.g., domain names, DNS instructions, hosting configurations)
Identity or business verification details (only where necessary for compliance, fraud prevention, or account security)
B) Information collected automatically
IP address, browser type, device type, operating system
Pages visited, session duration, referral source, and usage patterns
Cookies and similar technologies (see Section 11)
C) Information from third parties
Domain registries/registrars (domain registration and related records)
Third-party payment gateway confirmations (payment status/transaction references)
Security/fraud signals (e.g., suspected abuse, brute-force attempts)
4. Why We Use Your Information
We use personal information for purposes including:
Creating and managing client accounts
Delivering hosting, WordPress hosting, email hosting, domain registration/management, website design, and online store services
Setting up, maintaining, and supporting websites, email accounts, DNS, SSL, and related services
Handling billing, invoicing, payments, renewals, and account administration
Sending service communications (renewals, invoices, security alerts, downtime notices, policy updates)
Providing customer support and resolving disputes or incidents
Monitoring, preventing, and investigating fraud, abuse, and security threats
Improving our services, user experience, and platform performance
Complying with legal obligations and enforcing our terms
5. Legal Basis for Processing
We process personal information on one or more lawful grounds, including:
Contract necessity: to provide services you request and manage your account
Legal obligation: to meet regulatory, tax, accounting, and record-keeping requirements
Legitimate interests: service improvement, security, fraud prevention, and business operations (balanced with your rights)
Consent: where required, especially for certain marketing communications or optional data uses
6. Payments and Third-Party Payment Gateways
We may use third-party payment gateways to process payments. Payment processing may involve sharing limited information (such as name, email, phone number, transaction amount, and reference) with the payment provider to:
complete the transaction,
confirm payment status, and
prevent fraud.
We do not store full card details on our systems (where payment gateways are used). Payment providers process such details under their own privacy and security frameworks.
7. How We Share Your Information
We do not sell personal information. We may share it only where necessary, including with:
A) Service providers (“operators”/processors)
Trusted third parties who help us deliver services, such as:
Hosting infrastructure/data centre providers
Domain registries/registrars
Payment gateway providers
Email and security service providers (spam filtering, malware protection)
Support/ticketing and communications tools
Analytics and monitoring tools
These parties are required to protect your information and use it only for the services they provide to us.
B) Legal and compliance disclosures
We may disclose information if required by law, court order, lawful requests by authorities, or to protect our rights, clients, and systems.
C) Business transfers
If we undergo a merger, acquisition, restructuring, or sale, personal information may be transferred as part of the transaction, subject to confidentiality and lawful processing.
8) International Data Transfers
Some of our servers, suppliers, or technical partners may be located outside Kenya. Where we transfer information internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
9) Data Retention
We keep personal information only as long as necessary for:
delivering services,
maintaining accurate business and financial records,
legal/regulatory compliance,
resolving disputes, and
enforcing agreements.
When no longer required, we will delete, anonymise, or securely dispose of the data where appropriate.
10) Security Measures
We apply reasonable technical and organisational measures to protect personal information, including:
access controls and authentication
encryption where appropriate
secure backups and recovery processes
system monitoring and threat detection
staff confidentiality and data-handling controls
You are responsible for keeping your login credentials confidential and using strong passwords.
11) Cookies and Tracking Technologies
We use cookies and similar technologies to:
keep sessions secure and functional
remember preferences
analyse site usage to improve performance
You can control cookies via your browser settings. Disabling cookies may affect some site features.
12) Marketing Communications
We may send:
Service messages (e.g., invoices, renewals, security alerts) as part of delivering services.
Marketing messages only where permitted by law and/or where you have not opted out.
You can opt out of marketing at any time by using the unsubscribe link (where available) or emailing support@awesomehost.net.
13) Your Rights
Depending on applicable law and your location, you may have rights to:
request access to personal information we hold about you
request correction or updates to inaccurate information
object to certain processing activities
request deletion where applicable
withdraw consent (where processing is based on consent)
To exercise these rights, contact us at support@awesomehost.net.
14) Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children.
15) Complaints
If you have concerns about privacy or how we process personal information, please contact us first so we can resolve the issue:
Email: support@awesomehost.net
Phone/WhatsApp: +254700114488
Address: I & A Centre, Regent Court, Argwinks Kodhek Road, Nairobi, Kenya
Where applicable, you may also lodge a complaint with the relevant data protection authority in your jurisdiction.
16) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on www.awesomehost.net with a revised “Last updated” date. Continued use of our services after updates means you accept the revised policy.